{"id":2778,"date":"2024-07-24T12:01:13","date_gmt":"2024-07-24T11:01:13","guid":{"rendered":"https:\/\/www.drpedrocoelho.com\/?page_id=2778"},"modified":"2025-08-31T17:56:33","modified_gmt":"2025-08-31T16:56:33","slug":"oline-dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.drpedrocoelho.com\/en\/oline-dispute-resolution\/","title":{"rendered":"Online dispute resolution"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fafafa” scene_position=”center” top_padding=”115″ bottom_padding=”160″ top_padding_tablet=”50″ top_padding_phone=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” left_margin=”auto” constrain_group_2=”yes” right_margin=”auto” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” max_width_desktop=”724″ column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_custom_heading source=”post_title” font_container=”tag:h1|text_align:center|color:%23092267″ google_fonts=”font_family:Source%20Sans%20Pro%3A200%2C200italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1746286051347{margin-bottom: 40px !important;}” el_class=”mobile-text-left”][vc_column_text]\n
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The European Union has set up a website to help consumers submit their complaints about any dispute in which they are involved. In this context, we provide you with all the information you need to exercise your right to complain to an official, third-party, impartial body (\u201cdispute resolution body\u201d) that will help you resolve the dispute in question.<\/p>\n

So, if you are dissatisfied with the purchase of a good or service, or with the solution we have provided to resolve the situation, you can go to this official\u00a0https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show<\/a> and make your complaint.<\/p>\n

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What is alternative dispute resolution?<\/strong><\/div>\n
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Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official entities to help them resolve or guide them through a conflict, before opening litigation in the courts.
\nAs a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
\nYou may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘commission competent in the field of consumer disputes’.
\nAlternative dispute resolution is generally less expensive, less formal and quicker than the judicial route.<\/p>\n

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In the event of a consumer dispute, the consumer can turn to the following alternative dispute resolution bodies<\/strong>:<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong>
\nhttp:\/\/www.cniacc.pt\/pt\/<\/a><\/p>\n

CACCL \u2013 Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong>
\nhttp:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p>\n

CACCVA \u2013 Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong>
\nhttp:\/\/www.triave.pt\/<\/a><\/p>\n

CICAP \u2013 Centro de\u00a0de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)<\/strong>
\nhttp:\/\/www.cicap.pt\/<\/a><\/p>\n

CIMAAL \u2013 Centro de\u00a0de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo de Algarve<\/strong>
\nhttp:\/\/www.ciab.pt\/pt\/<\/a><\/p>\n

CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong>
\nhttp:\/\/www.ciab.pt\/pt\/<\/a><\/p>\n

CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/strong>
\nhttps:\/\/www.cimpas.pt\/<\/a><\/p>\n

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According to Law no. 144\/2015 for dispute resolution see:<\/strong>
\nCNIACC \u2013 Phone: 21 384 7484
\nE-mail:\u00a0cniacc@fd.unl.pt<\/a><\/span> Site: www.arbitragemdeconsumo.org<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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